1.Introduction

This Privacy Policy explains how Hobb Solutions Ltd (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you use our website, contact us, purchase services, or otherwise interact with us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This website is not intended for children, and we do not knowingly collect data relating to children.

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2. Data Controller

Hobb Solutions Ltd is the data controller responsible for your personal data.

Registered Address: 15 Stamp Acre, Dunstable, LU6 1FY

Email: projects@hobbsolutions.co.uk

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3. Personal Data We Collect

We collect the following categories of personal data, depending on how you interact with us:

Identity: First and Last Name

Contact: Email, Mobile, Telephone

Financial: Payment Card Information

Transaction: Payments made, Purchased Services

Technical: IP Address, Browser Info, Operating System, Location, Device Info

Profile: Feedback, Preferences, Order History

Usage: Website, Product and Service Usage Information

Marketing & Communication: Communication Preferences

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“Technical data… collected by using cookies and other similar technologies.”

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We may also collect Aggregated Data, which does not identify you directly unless combined with other data.

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We do not intentionally collect Special Category Data. If such data is ever collected, it will be processed strictly in line with this Policy.

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4. How We Collect Your Data

We collect data through:

 

Direct Interactions

You provide data when you:

• Complete forms on our website

• Contact us by phone, email, post or otherwise

• Purchase or request a quote for our service

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Automated Technologies

We collect technical data through cookies and similar technologies when you interact with our website.

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Third Parties

We may receive data from:

• Payment processors

• Analytics providers

• Service partners assisting in delivering our services

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5. Lawful Bases for Processing (GDPR Article 6)

We process your personal data only when permitted by law:

 

a. Performance of a Contract

To provide services, process payments, deliver products, or respond to enquiries.

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b. Legitimate Interest

To operate our business, improve services, maintain security, and analyse usage. We balance our interests against your rights and freedoms.

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“We make sure we consider and balance any potential impact on you… before we process your personal data for our legitimate interests.”

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c. Legal or Regulatory Obligations

To comply with tax, accounting, fraud prevention, or other legal requirements.

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d. Consent

For marketing communications or optional cookies.

You may withdraw consent at any time.

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6. How We Use Your Personal Data

We use your data to:

• Provide and manage our services

• Process payments and transactions

• Communicate with you

• Improve our website and services

• Maintain security and prevent fraud

• Comply with legal obligations

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7. Marketing Communications

We will only send marketing communications if:

• You have opted in, or

• We have a legitimate interest and you have not opted out

You can change your communication preferences at any time.

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8. Cookies

We use cookies to:

• Improve website functionality

• Analyse usage patterns

• Enhance user experience

See our Cookie Policy for full details.

 

9. Sharing Your Personal Data

We may share your data with:

• Service providers (IT, hosting, payment processors)

• Professional advisers (lawyers, accountants)

• Regulatory authorities

• Third parties where required by law

We do not sell your personal data.

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10. International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards such as:

• Adequacy regulations

• Standard Contractual Clauses

• Additional security measures

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11. Data Security

We implement technical and organisational measures to protect your data from loss, misuse, unauthorised access, alteration or disclosure.

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12. Data Retention

We retain your personal data only as long as necessary for:

• The purposes for which it was collected

• Legal, accounting or reporting requirements

Retention periods vary depending on the data type and legal obligations.

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13. Your GDPR Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure (“right to be forgotten”)

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise these rights, contact: projects@hobbsolutions.co.uk

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14. Failure to Provide Personal Data

If required data is not provided, we may be unable to fulfil a contract or provide services.

“We may not be able to fulfil the contract… we will notify you.”

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15. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for their privacy practices.

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16. Complaints

You may contact us at projects@hobbsolutions.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

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17. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

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